Our AI is designed to handle the vast majority of conversations confidently, but when it encounters questions outside its knowledge base, it responds professionally and escalates appropriately. The system will acknowledge the question and either offer to have someone from your team follow up directly, or seamlessly redirect the conversation back toward booking an appointment where all questions can be addressed properly. We monitor these edge cases and continuously improve the AI's responses based on real interactions. You'll never have to worry about the AI making up information or giving incorrect answers—it knows its limits.
What happens when the AI can't answer a question?
Professional escalation to human team members.
Written by Ben Sabic
Updated over a week ago