Can the AI handle appointment rescheduling or cancellations?

Yes, the AI seamlessly manages the full appointment lifecycle. When someone needs to reschedule, the AI accesses your live calendar, suggests alternative times, and confirms the new appointment—all within the same conversation. For cancellations, it processes them immediately and can even attempt to understand the reason and offer to rebook for a future date. The system automatically updates your calendar and CRM, sends confirmation messages, and includes these interactions in your weekly reports. It's like having a dedicated booking assistant who never misses a beat.