Privacy Policy

Introduction

224 Creative Pty Ltd trading as 224 Industries (ACN: 651 089 253) is committed to protecting your privacy. This policy explains how we collect, use, and store your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

The privacy practices in this policy apply to our site only. Links on our website may direct you to other sites — we're not responsible for their privacy practices and encourage you to read their policies directly.

What we collect and why

We collect personal information when you contact us, enquire about or use our services, or sign up to our newsletter. This typically includes your name, email address, billing details, and any other information you share with us directly. If you submit an enquiry through our contact form or sign up via our subscribe form, you may also be added to our marketing mailing list.

We use this information to respond to your enquiry, deliver and manage our services, process payments, send newsletters you've opted into, and improve how we work.

We don't sell your personal information to anyone.

Third party services

We work with a range of third-party tools and platforms to run our business — including project management, design, development, communication, accounting, and payment processing software.

These providers operate under their own privacy policies and terms of service. For providers handling payment information, we recommend reading their privacy policies directly.

We also use AI-assisted tools as part of our workflow. We take care not to share sensitive personal information through these platforms, but you should be aware they may be used in the delivery of our services.

We do not share your personal information with third parties for purposes unrelated to our business operations or the delivery of our services.

How we store your information

Your information is stored securely using cloud-based systems. We take reasonable steps to protect it from unauthorised access, loss, or misuse. While we maintain strong safeguards, no system can be guaranteed to be completely secure.

Some of our tools and providers may store data outside of Australia. By using our site, you consent to this where applicable.

Cookies

Our site uses cookies and tracking technologies to improve your experience, analyse usage, and support our marketing activities. This may include third-party analytics and marketing tools that collect information such as your browser type, device, pages visited, time on site, and how you arrived. Where you have previously provided personal information, this may be tied to that data.

By continuing to use our site, you consent to our use of cookies as described here and in our cookie notice.

Opting out of communications

You can unsubscribe from our emails at any time using the link in any email we send, other than communications required for the operation of our services. For other requests, contact us at enquiries@224industries.com.au.

Business transfers

If 224 Industries is acquired or merges with another entity, your personal information may be transferred as part of that process. Any new owner would continue to handle it in line with this policy.

Accessing or updating your information

You have the right to access, correct, or request deletion of personal information we hold about you. To make a request, email us at enquiries@224industries.com.au.

If you have a complaint we haven't resolved within 30 days, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Governing law

This policy is governed by the laws of Queensland, Australia.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date.